Remarkable things happen when you align your values, strengths and passion. From a fascinating article we recently read marking the 25th anniversary of The Mirage in Las Vegas:
Wynn had one advantage over his detractors: While many of them disdained the nuts and bolts of casino design, Wynn lived and breathed it. He was intimately involved with the design process—not to micromanage the team, but to provoke and inspire them.
Although The Mirage is now an MGM-owned property, Steve Wynn is the person who got it off the ground.
The scale of The Mirage, though—at more than 3,000 rooms—was unprecedented, as was the focus on nongaming amenities. How could you expect a return on your investment in an indoor tropical rain forest? This ambition verging on hubris, the Strip establishment believed, would be Wynn’s downfall.
The Mirage used to be among our favorite hotels. We now are full blown evangelists for Wynn / Encore. Why? Because the passion that Steve Wynn has for the customer experience is evident in every aspect of the resort.
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